Privacy Policy

This Privacy Policy describes how F1 Soft International Pvt. Ltd. (“Company”) and our affiliates (collectively, “we” and “us”) collect, use, disclose, transfer, store, retain or otherwise process your information when you apply or sign up for/on bizmessage account or other services through this website ([Insert website URL]) and/or mobile application (collectively “Services”).

The Company is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the industry standard privacy and data protection standards.

This page is used to inform website users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our website and/or Services. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you. The personal information that we collect are used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We collect or receive information you provide when you apply, use or sign up for /on a Bizmessage account or other Services, go through our identity or account verification process, authenticate into your account, communicate with us, answer our surveys, upload content, or otherwise use the Services.

We collect or receive information about you when you use our Services, including:

  1. Identification Information: Your name; email address; mailing address; mobile/phone number; photograph; birthdate; passport, driver’s license, PAN, or other government-issued identification; or other historical, contact, and demographic information when you apply, use or sign up for a Bizmessage account and/or other Services, signature, and authentication credentials (for example, information you use to login to your account), including IP address.
  2. Service Information: When you use our Services for the specific purposes on an account you have linked with us, we receive data about that use of Service. This can include details about the phone numbers, remark details and content used during the use of the Services.
  3. Surveys and Market Research: This is personal data that you share with us when you take part in surveys, questionnaires or market research run by us or research partners.
  4. Contact Centre Information: This is the contents of chats, calls and correspondence with our Contact Centre or with our chatbot on the website or application, and any associated data.
  5. Device information, cookies & similar technologies: This is personal data from devices you use to access the internet, including our Services such as our websites and apps, received via e.g. cookies and other similar technologies such as pixels. This could be information such as IP addresses, MAC addresses, unique IDs such as advertising IDs, location data, information about your browser, or details contained in URLs used in our communications with you (e.g. offer links in emails).
  6. Other Information You Provide: Information that you voluntarily provide to us, including any survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; referrals; or any other actions performed on the Services.

In addition to the above data, we also receive the following data about you:

  1. Data from Company Affiliates or Partners
    The affiliate companies or partners of the Company may share personal data with us (e.g. when you link your account) which they have collected during their relationship with you. This may be identification information (as mentioned above), information such as how you use their website and apps, your transactions with them, competitions, surveys and marketing you’ve responded to, other loyalty schemes you’ve engaged in, or profiled characteristics attributed to you from your interactions with that company.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your personal information for a number of purposes, including:

  1. To operate our Services:
    We use your personal information to operate our Service, including to:
    • Manage your Bizmessage account and operate our apps and websites and tailor these to you;
    • Allow you to link your Bizmessage account with your account at our affiliates or partners;
    • Match data with or partners to aid coordination of marketing of the Services;
    • Match data with prospective third party partners to assess suitability for the Services;
    • Personalize your Bizmessage experience based on your location;
    • Provide other related services;
    • Ensure that applicable terms and conditions are observed;
    • Understand how you interact with Bizmessage and use that information to help create new Bizmessage features and services;
    • Communicate with you about our Services by sending you information related to the transactions or information we think you may find useful; and
    • Create and apply anonymous data models from and to your personal data for the uses listed above.
       
  2. Analyze your use of the Services:
    We use your information about your use of the Services, our websites and apps to analyze your behavior for various purposes, including to:
    • Provide information about you to our affiliates and partners;
    • Improve the Services, websites and apps;
    • Understand how you use the Services;
    • Build a profile about you and your profiled characteristics, based on the personal data we have about you from your use of your Bizmessage account, our websites and apps, as well as personal data we receive from Partners, Brands and third parties; and
    • Create and apply anonymous data models from and to your personal data for the uses listed above.
       
  3. Market to you based on your profile:
    We use the information available to us to build a profile of you for marketing purposes, including to:
    • Personalize the marketing and offers you receive from us, our affiliates and partners through various marketing channels, including email, post, SMS, our app, as well as digital channels such as websites, apps and social media.
    • Assess the effectiveness of the marketing activities of the Company, our partners and affiliates and third parties;
    • Personalize marketing and offers based on your location;
    • Create and apply anonymous data models from and to your personal data for the uses listed above; and
    • Use data matches to identify relevant audiences of Bizmessage users and find them on digital channels for the purposes of marketing.
       
  4. Conduct Surveys and Market Research: We may use your personal information to conduct surveys and market research.
  5. Provide Customer Support Service: We may use your personal information when you use our customer support service.
  6. Security and Fraud: We also use your personal information to implement security measures such as multi-factor authentication and to investigate and prevent any suspected fraudulent activity across Bizmessage.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we may use third parties to assist us with our services, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance.  

We may also share your personal information with our affiliate companies, partners and other organizations for operating the Services, analyzing your use of the Services, marketing to you, conducting competition or surveys and providing customer support services.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction in accordance with the provisions of the Electronic Transaction Act 2063 (2008). We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by the prevailing law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are responsible for protecting against unauthorized access to your account, password and to your computer.

COOKIES

The acceptance of cookies is not a requirement for visiting the website. However, we would like to point out that the use the Service on the website is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site, and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the website. We only use cookies for your convenience in using the website (for example to remember who you are when you want to log into your account without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.

YOUR RIGHTS

As per Chapter 10 of Privacy Act 2075 (2018) (Collection & Protection of Personal Information), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or modified. If you would like to exercise this right, please contact us through the contact information below. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes as per chapter 6 of the Privacy Act 2075 (2018) (Privacy Relating to Data).

LINKED WEBSITES

Our Privacy Policy applies solely to information collected on the website or application. The website may contain links to websites of third parties. The Company shall not be responsible for the actions of these third parties, including their privacy practices and any content posted on their websites.

DATA RETENTION

When you subscribe to the Services, we will maintain your Personal Information for our records and for as long as is necessary for us to fulfil the purposes that we describe in this Policy unless and until you ask us to delete this information. 

AGE ELIGIBILITY

The website and application is not intended for individuals under the age of 18, of unsound mind or with intellectual disability.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or call us at +977-1-5439131 

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.